| MAINTENANCE CONTRACTS AND SUPPORT |
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The Standard maintenance and support contract is the only form of contract available at this time,
and is equivalent to 20% of the price of the purchased licence.
Keep in mind the following:
- this percentage will be applied to the official price according to our current price list at the time of the purchase.
- the Standard support is included in the price of the licence for the first year, after which time all renewals will be
invoiced unless the client reports in writing, 30 days beforehand, that they do not wish to extend it.
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The support will always be
by telephone, by calling +34 902 43 05 75 or by
emailing support@ventusproxy.com.
All incidents will be attended to during our office
hours, from 9 a.m. to 2 p.m. and from 3 p.m. to
6 p.m. Ventus Proxy agrees expressly to resolve
the incident reported by the client by any of
the means described above, in the shortest possible
time and always within 8 working hours of receiving
it. |
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Note: If
a reported incident requires a technician to visit
the client's site, the client will be invoiced
800€ per day and the client will be responsible
for all travel costs, expenses and accommodation.
If the incident is due to an error in the software
and therefore the responsibility of Ventus Proxy,
the client will not be charged and Ventus Proxy
will be responsible for fixing the error as soon
as possible.
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| See General conditions for further information. |
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